My forms are not going to the right email

  • Profile Image
    sofmoMgmt
    Asked on October 03, 2012 at 10:19 AM

    Hello

     

    I have two forms through Jotform. but whenenver someone fill out a form on our website (www.misssofmoteenpageant.com) it doesnt go to the email(info@misssofmoteenpageant.com).. 

     

    I am not sure what i am doing wrong, as we are not getting the forms or the alerts..

     

    Thanks

  • Profile Image
    moonzkie
    Answered on October 03, 2012 at 10:36 AM

    Hi,

    Can you please configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Just please let us know if you need any further assistance. Thank you so much!