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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms are not going to the right email

    Asked by sofmoMgmt on October 03, 2012 at 10:19 AM

    Hello

     

    I have two forms through Jotform. but whenenver someone fill out a form on our website (www.misssofmoteenpageant.com) it doesnt go to the email(info@misssofmoteenpageant.com).. 

     

    I am not sure what i am doing wrong, as we are not getting the forms or the alerts..

     

    Thanks

    Page URL:
    http://www.misssofmoteenpageant.com/become-a-contestant

  • Profile Image

    Answered by moonzkie on October 03, 2012 at 10:36 AM

    Hi,

    Can you please configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Just please let us know if you need any further assistance. Thank you so much!