- sofmoMgmtAsked on October 03, 2012 at 10:19 AM
I have two forms through Jotform. but whenenver someone fill out a form on our website (www.misssofmoteenpageant.com) it doesnt go to the email(firstname.lastname@example.org)..
I am not sure what i am doing wrong, as we are not getting the forms or the alerts..
- moonzkieAnswered on October 03, 2012 at 10:36 AM
Can you please configure your email alerts' sender name and email to "JotForm" and "email@example.com", respectively.
If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:
Just please let us know if you need any further assistance. Thank you so much!