How can I generate a ticket number for each submission?

  • Profile Image
    samhindi17
    Asked on January 21, 2018 at 01:37 PM

    Dear Sirs,

    I am trying to make a service ticket submission system, I found every detail I need but I miss the enumeration (i.e to give a ticket number for the person submitting the ticket so we can follow up with him later).

    Can you please help me with this?

    thank you in advance.

    SAM HINDI

    sam-hindi@hotmail.com

     

  • Profile Image
    Jim_R
    Answered on January 21, 2018 at 02:45 PM

    Hello Sam - What you're describing can be achieved by using the Unique ID Widget. It allows you to generate a number, using your own preferred format, that will auto-increment on each submission.

    You can then place this value on your AUTORESPONDER or THANK YOU PAGE so your users can see them after submitting the form. Or place it on your NOTIFICATION so you can see it on the emails you receive.

    This was discussed in great detail on the article linked below.

    Complete guide: How-to-Add-Custom-Unique-IDs-to-your-Form-Submissions 

    Give that a spin and let us know if you'd need more help.

  • Profile Image
    samhindi17
    Answered on January 21, 2018 at 05:43 PM
    Thank you dear for the support!
    I have tried the Unique ID feature (added it to my form) but it does not show for the Client so I tried to edit my Thank You! page, it appears (Thank you page) in the bottom of my form Build page and not in Settings page as mentioned in the Help Articles, anyways in Build Page, Thank You! section in the button can be customized but I couldn’t add the Unique ID Widget (Widget goes directly back to form when I try), the only thing you can do, is to change Logo and edit text, I tried to put (Unique ID:) as text in the section but also nothing changes.
    Please help, I have finished my form and still missing this feature only!
    Thanks
    ...
  • Profile Image
    Nik_C
    Answered on January 22, 2018 at 02:53 AM

    You can put a Unique ID on the Thank you page, here is how:

    1) Take the name of the Unique ID field:

    1516607365Screen Shot 2018-01-22 at 8.46

    2) Add the Unique ID to the Thank you page:

    1516607398Screen Shot 2018-01-22 at 8.46

    3) And this is how it works:

    1516607463Screen Shot 2018-01-22 at 8.46

    4) And here is how it would work in Autoresponder email:

    1516607591Screen Shot 2018-01-22 at 8.52

    Hope it helps.

    Let us know if you have any further questions.

    Thank you!

  • Profile Image
    samhindi17
    Answered on January 22, 2018 at 04:43 AM
    Thank you for the help, I am still unable to do it!
    I have copied the Unique ID name (TypeA) in my case.
    When I go for the Thank You form, I dont see the editing tools as in my screenshot, in addition my first page appears to be White all the time and shows no text unless you highlight it.
    Thank you for any additional help.
    PS. Unique ID is working perfectly via the email.
    [cid:image001.png@01D39374.6AC28A20][cid:image002.png@01D39374.6AC28A20][cid:image003.png@01D39374.6AC28A20]
    Sent from Mail for Windows 10
    ________________________________
    ...
  • Profile Image
    Nik_C
    Answered on January 22, 2018 at 06:00 AM

    The field name of your Unique ID field is ticketNumber:

    1516618785Screen Shot 2018-01-22 at 11.5

    I added that to your Thank you page, and it is working fine:

    1516618817Screen Shot 2018-01-22 at 11.5

    Let us know how it worked for you.

    Thank you!