What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Each time one of my forms is submitted I get a notification from another form!

    Asked by kdeezy40 on October 03, 2012 at 10:58 AM

    When someone fills out my contact form I get 2 notifications.  1 from the correct contact form, them 1 from another contact for that I created.  I did duplicate 1 form to create another.  How do I correct this issue?


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    JotForm Support

    Answered by abajan on October 03, 2012 at 12:23 PM

    It sounds like one of the form's notifications needs to be deleted. Please do the following:

    1. Load the form into the form builder and while on the Setup & Embed tab, click Email Alerts

    2. Click each of the notifications in turn to view their contents and delete the one not appropriate for that form. (Judging from the subject line of each notification, it appears that Notification 2 is the one that needs to be deleted.)

    Additional information on configuring email alerts (that's autoresponders as well as notifications) can be found in the Form Emails section of our user guide but do let us know if you need further assistance with this.