Fields not being printed on email notifications

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    jwsforms
    Asked on January 22, 2018 at 06:52 AM

    All my forms have ceased putting the name and date fields on the email notification when it comes through.

    The information is still showing in the database in the background.

    I have done numerous tests, re input new fields but still no joy.

    Are you having a problem your end?



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    arif
    Answered on January 22, 2018 at 07:01 AM

    Hi,

    I cloned your form and tried it. Email notification seems to have all the fields filled.

    Could you please send a screenshot of what fields were missing on you email response.

    Regards

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    jwsforms
    Answered on January 22, 2018 at 07:16 AM

    Yes everything is being filled in in the database but when the email comes through the information is missing for the name and dates. 

    1516623403jotformtest.jpg

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    jwsforms
    Answered on January 22, 2018 at 07:31 AM

    Have just tried my other forms that contain Name and Date fields and none of them are putting the information in on the email notification

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    Jan
    Answered on January 22, 2018 at 11:05 AM

    I believe you are referring to this form (https://www.jotformeu.com/form/62771961749369).

    It is possible that the email notification content did not update automatically when you added some fields in the form.

    You can delete the existing notification and create a new one. If you do this, all form fields in the form will be generated automatically in the email content. You can refer to these guides:

    How-to-Delete-Notifications-Autoresponder
    Setting-up-Email-Notifications

    You may also manually add the fields. Here's how:

    1. In the Form Builder, click "Settings" and then go to "Emails" section. Select the notification and then click the "Edit" button.

    151663675001-22-4emd5.png

    2. In the Email Content, you can manually "Insert a Row Before" or "Insert a Row Before After". After that, click the "Form Fields" dropdown and select the missing field. Here's a screen capture:

    1516636661emailcontent.gif

    3. When you are done, click the "Save" button.

    Related guide: How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders

    Hope that helps. Let us know if you have any questions. Thank you.

  • Profile Image
    jwsforms
    Answered on January 22, 2018 at 12:43 PM
    Thanks but it seems to have now rectified itself, I didnt change anything. It was doing it on all of my forms with the name and date fields.
    Jennie Rich
    Admissions Officer; Office Manager
    The John Warner School
    (Monday to Thursday 07:15 to 15:00)
    Tel: 01992 462889 ext. 153
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