- JotForm SupportTREVONAnswered on January 22, 2018 at 09:05 AM
Unfortunately you need to have the key to decrypt any form that has been encrypted. If you lost the key you can not view encrypted data however you can disable the encryption to avoid new submissions being encrypted but you will not have access to the old encrypted data.
To disable encryption see illustration below.
Below is a related thread that will shed more light on form encryption: