What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Access Denied - but only for some!

    Asked by RextheRunt on October 03, 2012 at 01:37 PM

    Hi

    I was investigating why there where so few respnses to my forms and have now discovered that all the schools who try to access the forms are being denied. 

    The account does not appear to be blocked as I can still see the forms from a normal home connection. 

    Is there something about our local LEA that jotform dosn't like? I'm sure they worked when they were first set up.

    No passwords are requested, only the e-mail address of the sender is required 

    Thanks

    Glyn

    Page URL:
    http://www.holthouse.sheffield.sch.uk/feedback/default.html

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    JotForm Support

    Answered by EduardoMendez on October 03, 2012 at 03:41 PM

    @Rextherunt

    I have tested the form and have not been able to reproduce the issue.

    I am guessing that it may be due to a setting on their local network.  Maybe a firewall preventing them from freely navegating the web.  It may be a good idea to contact the IT help-desk of the schools who were not able to access the form. 

    I have checked your account and all is working as it should. If you have more information about the issue and maybe a warning message, we'll be glad to continue to assist you with this. 

  • Profile Image

    Answered by RextheRunt on October 05, 2012 at 05:10 AM

    Suspect your right, an example of the warning message below -

    Error message

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    JotForm Support

    Answered by NeilVicente on October 05, 2012 at 05:30 AM

    @RextheRunt

    Our system automatically bans IP addresses that are being repeatedly used for phishing. After conducting a thorough investigation though, I found out that the ban was not merited.

    With that in mind, I went ahead and added the said IP to our whitelist. The school network should be able to access JotForm again.

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    Answered by RextheRunt on October 05, 2012 at 06:14 AM

    Great!  that's working again. Thanks for the very quick response 

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    JotForm Support

    Answered by NeilVicente on October 05, 2012 at 06:16 AM

    You're very much welcome!