- KSTAGOKAsked on January 22, 2018 at 09:31 AM
Sub: Multiple transaction of subscription amount – reg
I had subscribed for Jotform bronze plan for one month vide #2510-0982 and that was due on January 20, 2018. Meanwhile, I had requested for Nonprofit discount and that was approved on January 21, 2018. Accordingly, on January 22, 2018, I had subscribed to Bronze Yearly Non-Profit plan vide #2744-8015. However, I was again charged $19 for Subscription towards Bronze Monthly plan vide #2323-4877 and the amount $19 was auto debited from my VISA credit card number ending 9722.
In this regard, I request you to kindly remit me back $19 as this is multiple transaction.
- Ardian_LAnswered on January 22, 2018 at 11:30 AM
We are sorry for any inconvenience caused. I have refunded $19 to your account. The refund may take 5-9 working days.
Please let us know if you have any other question.