Unable to login

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    Geoff Liedke 
    Asked on January 22, 2018 at 10:14 AM

    Is something wrong with the site? I try to login but when I click the sign in button nothing happens.

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    Rose
    Answered on January 22, 2018 at 10:31 AM

    We are sorry for this inconvenience.

    The problem should be fixed now. Please have a try and do let us know if you encounter the same problem.

    Thank you in advance for your understanding and cooperation.

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    Meshelle Bourne 
    Answered on January 22, 2018 at 10:40 AM

    I can't log in in chrome. I keep on clicking the sign in button, but nothing happens. I tried it on another browser & it worked. Please help. I need to use chrome. There must be something wrong with the site? Thanks!

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    geoff.liedke
    Answered on January 22, 2018 at 10:43 AM
    New response received
    I still cannot login. I have tried multiple browsers and still no luck.
    Geoff Liedke
    Training and Standards Advisor
    771 Martin Drive
    East Aurora, NY
    Cell: (919) 602-3878
    Email: geoff.liedke@lmgholdings.com
    ...
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    EltonCris
    Answered on January 22, 2018 at 11:22 AM

    We are sorry to hear that.

    According to our technical team, this has already been fixed.

    Would you please try it again this time?

    I also could not reproduce this problem anymore.

    Thanks

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    StacieJUnited
    Answered on January 22, 2018 at 11:26 AM

    We can also not log in. There are three of us here. I was in, logged out and tried to log back in and it acts like I haven't hit LOG IN. Just sits there.

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    ShawnaUnited 
    Answered on January 22, 2018 at 11:36 AM

    Still unable to login??

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    Jeanette
    Answered on January 22, 2018 at 11:40 AM

    We cannot reproduce the problem in our end, can you please close the browser cache and restart a fresh login session?

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    geoff.liedke
    Answered on January 22, 2018 at 11:43 AM
    New response received
    That’s exactly what happens to me. I was able to get in using Internet
    Explorer for a brief period before getting locked out again. I just tried
    again using Chrome and I’m in. Hopefully I don’t get booted out again.
    Geoff Liedke
    Training and Standards Advisor
    771 Martin Drive
    East Aurora, NY
    Cell: (919) 602-3878
    Email: geoff.liedke@lmgholdings.com
    ...
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    Lisa 
    Answered on January 22, 2018 at 11:43 AM

    I reported my login issue early this morning and received a response that it has been fixed. I still cannot log in. It appears as I look through the forum that this is happening to multiple users and we are all responding that we are still unable to login. Please assist with this problem as I need to be able to access my account. 

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    Lisa 
    Answered on January 22, 2018 at 11:43 AM

    I reported my login issue early this morning and received a response that it has been fixed. I still cannot log in. It appears as I look through the forum that this is happening to multiple users and we are all responding that we are still unable to login. Please assist with this problem as I need to be able to access my account. 

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    Jeanette
    Answered on January 22, 2018 at 11:48 AM

     Ok, thanks for the update, it seems it was fixed only in Chrome, still happening with IE. I will be forwarding it to our backend team.


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    ShawnaUnited 
    Answered on January 22, 2018 at 11:50 AM

    tried closing out browser completely and the attempting again. This did not correct the issue, still unable to login. tried from a different browser as well. not sure where to go from here.

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    Lisa 
    Answered on January 22, 2018 at 11:56 AM

    It is not working in any browser that I have used to try to login. The problem is not fixed. Again, I need access to my account. 

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    Lisa 
    Answered on January 22, 2018 at 11:56 AM

    It is not working in any browser that I have used to try to login. The problem is not fixed. Again, I need access to my account. 
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    EltonCris
    Answered on January 22, 2018 at 12:43 PM

    We will escalate your issue to our developers in a separate thread here https://www.jotform.com/answers/1357622. We will inform you once we have an update.

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    Jeanette
    Answered on January 22, 2018 at 12:53 PM

    Our backend team cannot reproduce the problem, they recommend that you should reset your browser's cache and try with a fresh login.