Gateway Error: Getting 502 bad gateway error when editing a submission

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    odtechgrp
    Asked on January 22, 2018 at 11:22 AM
    You are correct the initial error is no longer happening and now we are getting a new error (the 502 bad gateway error).

    Yes, it seems to only happen when editing a submission

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    TREVON
    Answered on January 22, 2018 at 11:44 AM

    I have tested editing the submission and I did replicate error 502 bad gateway. I also noticed the form is still very slow.

    I have however escalated the issue to our level2 team for further analysis of the issue as I think the issue is related to the issue reported on thread: https://www.jotform.com/answers/1340294. We will update you on this thread once the issue is resolved.

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    odtechgrp
    Answered on January 30, 2018 at 08:44 AM

    Are there any updates as to a potential solution?

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    TREVON
    Answered on January 30, 2018 at 10:04 AM

    Unfortunately at the moment we do not have an update form our Level2 team however the issue has been marked as important and we will update you on this thread once the issue is resolved.