Issue with Form Loading on Webpage

  • Profile Image
    Asked on January 22, 2018 at 11:25 AM


    we are coming across an issue where users visiting our wepage cannot load the form, and some users can. Its only after we do a flush dns command that they are then able to see the form. Can you provide some info as to why this is happening?

    Thank you

  • Profile Image
    Answered on January 22, 2018 at 12:27 PM

    We are currently not experiencing any issues with loading our forms. I checked your account and I can verify that it is in good status.

    May we know what is the URL of the webpage where the form is embedded so that we can further check?

    I have cleared your form cache so that your forms will be refreshed from our servers.

    Thank you.