Browser crash - is data saved anywhere?

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    cpaygate
    Asked on October 03, 2012 at 03:34 PM

    One of my forms is fairly long, with "Next" and "Back" buttons, etc., and more than 1/2 way through the completion of this form I have someone where their browser crashed. Does Jotforms not have the partial data that was completed available to me somewhere? If not, is there a way that the form can be amended where each page is saved?

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    NeilVicente
    Answered on October 03, 2012 at 03:45 PM

    I'm sorry but a form, by default, does not save any partial data entered. Sad to say, the data entered by your visitor is lost.

    is there a way that the form can be amended where each page is saved?

    We do have a workaround in place which uses session variables to save data per page with the help of the Next and Back buttons.

    Please check out this guide: http://www.jotform.com/help/97-How-to-Save-Forms-to-Continue-Later

    Kindly inform us if you need further assistance. Thanks!

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    cpaygate
    Answered on October 03, 2012 at 04:30 PM

    Thank you; does this work with embedded forms? The instructions appear to be written for pages hosted directly on jotforms.

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    NeilVicente
    Answered on October 03, 2012 at 04:39 PM

    Yes, it should work for embedded forms too. Check this out:

    https://cpaygate.com/High_Risk_Merchant_Pre-Application?session=neilvicente@gmail.com

    To make this possible, you will have to apply a few changes to the steps undertaken.

    Specifically, on Step 10 of the guide I referred to, use the URL of the webpage where the form is embedded, instead of the form's standalone URL (e.g., http://www.jotform.com/form/xxxxx).

    I suggest that you go ahead and use that solution. Feel free to contact us again if you experience any difficulties or whatnot.