What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Browser crash - is data saved anywhere?

    Asked by cpaygate on October 03, 2012 at 03:34 PM

    One of my forms is fairly long, with "Next" and "Back" buttons, etc., and more than 1/2 way through the completion of this form I have someone where their browser crashed. Does Jotforms not have the partial data that was completed available to me somewhere? If not, is there a way that the form can be amended where each page is saved?

    Page URL:
    https://cpaygate.com/High_Risk_Merchant_Pre-Application

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    JotForm Support

    Answered by NeilVicente on October 03, 2012 at 03:45 PM

    I'm sorry but a form, by default, does not save any partial data entered. Sad to say, the data entered by your visitor is lost.

    is there a way that the form can be amended where each page is saved?

    We do have a workaround in place which uses session variables to save data per page with the help of the Next and Back buttons.

    Please check out this guide: http://www.jotform.com/help/97-How-to-Save-Forms-to-Continue-Later

    Kindly inform us if you need further assistance. Thanks!

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    Answered by cpaygate on October 03, 2012 at 04:30 PM

    Thank you; does this work with embedded forms? The instructions appear to be written for pages hosted directly on jotforms.

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    JotForm Support

    Answered by NeilVicente on October 03, 2012 at 04:39 PM

    Yes, it should work for embedded forms too. Check this out:

    https://cpaygate.com/High_Risk_Merchant_Pre-Application?session=neilvicente@gmail.com

    To make this possible, you will have to apply a few changes to the steps undertaken.

    Specifically, on Step 10 of the guide I referred to, use the URL of the webpage where the form is embedded, instead of the form's standalone URL (e.g., http://www.jotform.com/form/xxxxx).

    I suggest that you go ahead and use that solution. Feel free to contact us again if you experience any difficulties or whatnot.