- kastfitnesswearAsked on January 22, 2018 at 12:31 PM
HI. We have a free account that we are using and notice that our forms now display a huge Jot Form branding on the page. When was this added? Did a notice get sent out about it? Our forms did not have this in the past.
I understand that it is typical on free plugins but I wish we would have been notified about it in advance. Can this be removed and we can continue to use our free account as it was before?
- JotForm SupportMikeAnswered on January 22, 2018 at 01:38 PM
I think that the JotForm Footer is there for more than a year. At this time, there is no way to remove it from the free accounts, it is automatically removed on any of our paid plans.
There was most likely no email notification about that change, but now we do inform users about important upcoming updates.
We are sorry for the inconvenience.
- kastfitnesswearAnswered on January 22, 2018 at 04:43 PMOkay thank you!
If we upgrade to the annual plan and have to cancel or change plans later in the year, will the amount be pro-rated and refunded for the months we paid for but don’t use?
- JotForm SupportMikeAnswered on January 22, 2018 at 05:59 PM
You are most welcome.
We do not offer pro-rated refunds for cancellations, but you can get a full refund within a 30-day period. You may consider a monthly billing cycle instead of the yearly one in that case.