What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Questions appear in email but no answers?

    Asked by Dannilee on October 03, 2012 at 04:03 PM



    This is my first time using JotForm, I completed the form to test it and while all the question labels show in the email the info I imputted i.e name, email and also all the drop down selections I made are not showing, the right hand side of the email where I expected to see the "answers" is blank white space.

    Any help would be much appreciated




    PS Also is there a way to reposition the free text HTML, when I add it to the form after a drop down it is too far down?

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    JotForm Support

    Answered by Mike_T on October 03, 2012 at 05:07 PM

    Thank you for contacting us.

    Your Email Notification looks good. Can you please submit your form once again to re-check the email body?

    To decrease the distance between the Free Text (HTML) and other fields, I would suggest trying to inject the following CSS code:

    p {
    margin-top: 0 !important;

    This code will remove top margin from the paragraphs on your form.

    If you need any further assistance, please let us know.