- JotForm SupportdavidAnswered on January 22, 2018 at 03:27 PM
I checked your form and was able to reproduce the issue. It appears to be due to the encryption applied. I was unable to reproduce this with my own form so it is possibly due to a missing key. Remove the form encryption and test the form. If that works, add the encryption back ensuring that a new key is created or an active key is used.