Form not loading properly on Squarespace site

  • ShoeboxTasks
    Asked on January 22, 2018 at 4:10 PM

    I've followed all instructions as to creation of the form and embedding on the Squarespace website but there are loading issues and I can't figure out why.

    Sometimes it will load but only after refreshing the browser window. Other times, and on other computers, the form is truncated and doesn't load at all (see screenshot). Please help!

    Jotform Thread 1358068 Screenshot
  • David JotForm Support Manager
    Replied on January 22, 2018 at 5:37 PM

    I just look at your site, and the form loaded just fine for me. If the issue continues, please try embedding your Iframe code without the script part, example:

    1437425927iframecode Screenshot 10