My Form is Freezing as Soon as I get to a certain page

  • hollywoodlights
    Asked on January 22, 2018 at 5:06 PM

    Hello,

    I am creating an order form for the company I work for. Just recently, it started freezing when getting to the third page - which is the "Standard Pricing" page. 

    When I try to click on Quantity, or anything for that matter, the page freezes up. I've tried it both on Chrome and on Internet explorer. It didn't start doing this until last week, after I added a few additional conditions. I've checked all recently added conditions and they don't appear to be incorrectly written or set up. 

    I've provided the link to my form for your reference. I have a code set to access the form, which is: GARDEN18

    Your immediate response is appreciated. 

  • Kevin Support Team Lead
    Replied on January 22, 2018 at 7:44 PM

    I have checked your form and as far as I can see it works on my end, please see this screen-cast: 

    My Form is Freezing as Soon as I get to a certain page Image 10

    However, I can see you have a lot of conditions inserting values into fields and performing the calculations, please note that having multiple conditions may cause some delay on the form as they consume resources. 

    I would recommend you to instead perform the calculations to get each total, please check the following guides that will help you doing so: 

    https://www.jotform.com/help/259-How-to-Perform-Form-Calculation-Using-a-Widget

    https://www.jotform.com/help/275-How-to-Pass-a-Calculation-to-a-Payment-Field

    https://www.jotform.com/help/301-How-to-Assign-Calculation-Value

    I hope this  helps.