Having trouble setting conditions for my form

  • jimbrand
    Asked on January 22, 2018 at 6:59 PM

    I have a multiple part form that I need to show four different parts one at a time starting with part #1.  When the last button on that part (a yes/not field) if no is clicked the page should skip to a part called Checkout.  However, when no is clicked nothing happens.  Also, I want the Back button to show on the Checkout part but I cannot make it visible even though the properties show that it should be visible.  The same problem exists on part two, three and four.  The yes conditions function generally as it should on those parts with small exceptions. 

    How can I get this condition work all the time.  I've even tried to redirect the response for the no button to Checkout it doesn't work.  I'm pretty sure I have a conflict in the conditions but my brain is fried and I can't seem to find it.

  • liyam
    Replied on January 23, 2018 at 12:12 AM

    I have made a review of your form and it is kind of strange that the page break does not appear. It seems that you have set it to be hidden on the other conditions as well. In any case, a quick fix would be to replace your page break with a new one. You can simply add a new page break from the list of fields and then delete the old one. Then you can run through your other conditions to find out which of those were affected which may have caused conflict in your form.

    Note: If there are other conditions affecting the same field such as two different conditions but performing the same action (show/hide), it may run in conflict, and thus, will not function properly. Here is an example of the condition in your form:

    15166843562018 01 23 1311 Screenshot 10

    Next, for your skip to page condition, please pick up the new page break and then fix it as well by pointing the checkout page to the last one.

     

    15166804142018 01 23 1204 Screenshot 21

    Also, the back buttons will appear by default on the other pages, except the 1st one where it is not needed. You may control the visibility of the buttons by going to the advanced properties of the page break that you wish to modify

    1516683990page break   properties   adva Screenshot 32

    Please let us know if you have additional questions.

    Thanks.

  • jimbrand
    Replied on January 23, 2018 at 1:06 PM

    Thanks.  I thought I could just add a new page break but it comes up the same way as the one I deleted. I'm going to eliminate all the page break fields in conditions to see what that does.

  • jimbrand
    Replied on January 23, 2018 at 3:47 PM

    I found why the page break would not display the "Back" button.  There was no page before the one it was on.  I also added page breaks between the 4 parts that the user would choose 1 at a time and cancelled the conditional logic statements dealing with them and the form works great now.  One question I have is when the form is printed the blank (unused) pages show.  Is there some way to limit the pages that print to ones that have entries on them?

  • Kevin Support Team Lead
    Replied on January 23, 2018 at 5:02 PM

    I have been testing your form and I can see all the pages are printing with content, I can also see you have opened a thread for that here: https://www.jotform.com/answers/1359542 

    We will further assist you on that thread.