Having trouble setting conditions for my form

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    Asked on January 22, 2018 at 06:59 PM

    I have a multiple part form that I need to show four different parts one at a time starting with part #1.  When the last button on that part (a yes/not field) if no is clicked the page should skip to a part called Checkout.  However, when no is clicked nothing happens.  Also, I want the Back button to show on the Checkout part but I cannot make it visible even though the properties show that it should be visible.  The same problem exists on part two, three and four.  The yes conditions function generally as it should on those parts with small exceptions. 

    How can I get this condition work all the time.  I've even tried to redirect the response for the no button to Checkout it doesn't work.  I'm pretty sure I have a conflict in the conditions but my brain is fried and I can't seem to find it.

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    Answered on January 23, 2018 at 12:12 AM

    I have made a review of your form and it is kind of strange that the page break does not appear. It seems that you have set it to be hidden on the other conditions as well. In any case, a quick fix would be to replace your page break with a new one. You can simply add a new page break from the list of fields and then delete the old one. Then you can run through your other conditions to find out which of those were affected which may have caused conflict in your form.

    Note: If there are other conditions affecting the same field such as two different conditions but performing the same action (show/hide), it may run in conflict, and thus, will not function properly. Here is an example of the condition in your form:


    Next, for your skip to page condition, please pick up the new page break and then fix it as well by pointing the checkout page to the last one.



    Also, the back buttons will appear by default on the other pages, except the 1st one where it is not needed. You may control the visibility of the buttons by going to the advanced properties of the page break that you wish to modify


    Please let us know if you have additional questions.


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    Answered on January 23, 2018 at 01:06 PM

    Thanks.  I thought I could just add a new page break but it comes up the same way as the one I deleted. I'm going to eliminate all the page break fields in conditions to see what that does.

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    Answered on January 23, 2018 at 03:47 PM

    I found why the page break would not display the "Back" button.  There was no page before the one it was on.  I also added page breaks between the 4 parts that the user would choose 1 at a time and cancelled the conditional logic statements dealing with them and the form works great now.  One question I have is when the form is printed the blank (unused) pages show.  Is there some way to limit the pages that print to ones that have entries on them?

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    Answered on January 23, 2018 at 05:02 PM

    I have been testing your form and I can see all the pages are printing with content, I can also see you have opened a thread for that here: https://www.jotform.com/answers/1359542 

    We will further assist you on that thread.