can I change my account level back to a 'free' service and keep the forms I have created?

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    Asked on October 03, 2012 at 08:03 PM
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    Answered on October 03, 2012 at 08:10 PM

    Of course you can keep all your forms and the data associated to them even if you no longer have a paid subscription.

    I can help you with the cancellation, if that's what you intend to do. Let me know and I'll have it done for your convenience.

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    Answered on October 03, 2012 at 08:26 PM

    Thanks, Neil,

    Yes, I would like to downgrade to the free/basic service.  Do you need any other info from me?


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    Answered on October 03, 2012 at 08:38 PM

    Hello, Anne.  There's no need for any information from you.  I have already canceled your subscription for you.  You will no longer get charged again.  Your subscription will stay Premium until the supposed renewal date which is on October 10, 2012. 

    Feel free to upgrade your subscription anytime!

    If you have other questions or concerns, please do let us know.

    Thanks and warm regards