Why my account is downgraded to free plan?

  • Profile Image
    saultrejo33
    Asked on January 23, 2018 at 02:17 AM

    Hi, my account was suddenly downgraded again yesterday, for seemingly no reason.

    I had to purchase a monthly plan quickly in order to prevent us from losing orders.

     

    How can we fix this?

     

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  • Profile Image
    ashwin_d
    Answered on January 23, 2018 at 02:34 AM

    I'm sorry for the trouble caused to you. 

    When your older silver subscription was cancelled, that caused your account to downgrade to free plan. I have sent a request to our billing team to cancel & process the prorated refund for you last subscription payment for silver plan. Please allow 7-10 days for the amount to reflect in your account.

    Your PayPal subscription id:  S-9D469212MP1688929

    There is no action required form your end. Do get back to us if your account is downgraded, please do not upgrade your account again.