- JotForm Supportashwin_dAnswered on January 23, 2018 at 02:34 AM
I'm sorry for the trouble caused to you.
When your older silver subscription was cancelled, that caused your account to downgrade to free plan. I have sent a request to our billing team to cancel & process the prorated refund for you last subscription payment for silver plan. Please allow 7-10 days for the amount to reflect in your account.
Your PayPal subscription id: S-9D469212MP1688929
There is no action required form your end. Do get back to us if your account is downgraded, please do not upgrade your account again.