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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why does my form keep becoming disabled?

    Asked by awaywithwords on October 03, 2012 at 09:35 PM

    Hi

     

    I have a form at:

    http://www.jotform.co/awaywithwords/passionforperth

     

    Twice now I have received comments saying it's not working and when I log on I discover the form has been disabled.

     

    Are you able to tell me why this is happening please?

     

    Thanks

     

    Jacqueline

    Page URL:
    http://www.committeeforperth.com.au/component/content/article/62

  • Profile Image
    JotForm Support

    Answered by Rodjit on October 03, 2012 at 10:02 PM

    Hi,

    I've check your form settings and found it to have submissions limit of 5 and expiration date is set. It is under Advance Settings of your form;

    1. Setup and Embed

    2. Preferences

    3. Advance Settings/Submission Limit and Expire Date

    Please take note that once this two (2) options is set, your form will automatically disabled when;

    1. Submission limit is reach (which you set is 5)

    2. When 2012-11-06 17:00 (November 06, 2012) will pass

    You may want to remove them or adjust specially the submissions limit.

    Hope this helps.

    Thanks


  • Profile Image

    Answered by awaywithwords on October 03, 2012 at 10:12 PM
    Brilliant. Thank you so much for your quick reply.
    Perfect.
    Thanks again
    Jacqueline
  • Profile Image
    JotForm Support

    Answered by Rodjit on October 03, 2012 at 10:15 PM

    Your welcome Jacqueline, our pleasure to help. Any questions, let us know. Thanks