Why am I logged out when working on the form builder?

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    Asked on January 23, 2018 at 07:21 AM

    Boa tarde,

    Há algum motivo para que, em diferentes browsers, com diferentes usuários, em pc's diferentes, sempre que editamos formulários, o login esteje sempre a «saltar»? e a pedir novo login?


  • Profile Image
    Answered on January 23, 2018 at 08:52 AM

    Apologies for the inconveniences this  may have caused to you. 

    I would recommend you to try clearing your forms cache: https://kb.iu.edu/d/ahic 

    If the problem persists, please let us know which change are you doing on your form when you replicated the issue, also if possible, please try while connected to a different network since there might be a connection problem and this is why your session is finished. 

    We will wait for your response.