What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Contestants are telling me that it says "Page not found" when trying to submit photos via mobile

    Asked by Atlglittergirls on October 04, 2012 at 12:20 AM

    Is Jotform compatable with mobile phone submissions. My customers are having so many problems with it that my client is telling me to move to a new form service...Can someone get these forms to work via mobile with all features once and for all. What (if anything) am I doing wrong?

    I changed to Iframes wvwn though I am using Yola and I even have a link where they can go to the full form (not associated with the site at all) the jotform webpage. They either can't see it or can't submit pictures, or can't submit at all

    Page URL:
    www.glittergirlspageants.com/photo-contests

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    JotForm Support

    Answered by idarktech on October 04, 2012 at 01:19 AM

    Hello,

    There's a known issue about some mobile browser's like ipad/iphone Safari which doesn't support file upload. Apple choose to not allow uploads from browser on these devices and unfortunately, there's nothing we can do about that. However, there's an alternative browser which supports for this devices, you may try  iCab Mobile browser.

    I would also suggest to try filepicker.io tool as this allows file uploading on most mobile devices. Please check here for more information: http://www.jotform.com/blog/61-Filepicker-io-JotForm-Let-Your-Users-Upload-Files-From-the-Cloud

    Feel free to let us know if you have further questions. Thanks!