Email content not displaying properly

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    yukaohno
    Asked on January 23, 2018 at 08:40 AM

    I have just filled my form to try it out and I opened it, the items are not specified and just the quantity (please see attached screenshot). I've looked at my email configuration and the settings look fine and I tried to do a test email and it came back with the items so not too sure what's happened. 

    Screenshot
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    John_Benson
    Answered on January 23, 2018 at 11:00 AM

    Upon checking your form, I can see that the items, quantity, and image field are not in the same field. That's the reason why your email notification email content looks like the screenshot you have provided.

    If you're trying to create payment forms without payment vendor integration, please try following this guide: https://www.jotform.com/help/460-How-to-Create-Payment-Form-with-Purchase-Order

    You can also customize the email content of the notification email. If you do not want to use Purchase Order integration.


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    yukaohno
    Answered on January 24, 2018 at 07:15 AM

    I've just tried to use the Purchase Order Integration on my form but is there any way to seperate products into different categories instead of it just being in one long list? 


    Thanks 

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    John_Benson
    Answered on January 24, 2018 at 10:55 AM

    To organized into grouped categories or have sub-labels for your long list products, please check this guide: https://www.jotform.com/help/178-How-to-Have-Sub-Category-or-Sub-Labels-on-an-Order-Form

    Is that what you're trying to achieve? 

    I hope this helps. If I misunderstood your question, please let us know.

    Thank you.