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    sending notifications to the wrong email

    Asked by lauramultiserv on October 04, 2012 at 04:54 AM

    Hi There, 


    I am trying to set up email notifications for when a form is submitted. 


    I have done this before on previous forms however I am currently struggling as no matter how many times I change the recipient email it directs the email to my account email that I log in with.




    Please help!

    Page URL:

  • Profile Image

    Answered by moonzkie on October 04, 2012 at 05:06 AM


    If you hit the ''Test Email'' buton, system will only send the test email to your accounts email address. This change has been made recently to prevent spam.

    I have made a test submission on your form and based on our mail logs, it was successfully sent on this email: support@gozookle.com

    /var/log/jotform/amazonSES.log:[04/Oct/2012:05:03:55 -0400] 22751122981956 AmazonSES Sent email to support@gozookle.com - MessageID:0000013a2b04541d-3d02d1dd-0281-4531-ba3d-df42b6360513-000000 - RequestId:6c8e620d-0e02-11e2-8c22-1ffb96708739

    If you have further questions, please do not hesitate to contact us.

    Thank you.

  • Profile Image

    Answered by lauramultiserv on October 04, 2012 at 05:08 AM

    Hi There, 

    Yes I changed my account email as this was the only way I could figure it out...

  • Profile Image

    Answered by moonzkie on October 04, 2012 at 05:12 AM

    Please try to make a test email on preview mode as it will send the test mail on the given recipient email.

    Thank you.