Approval Workflow: getting "the remote server not responding" error message after submitting for the second time.

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    WolvertonCentre
    Asked on January 23, 2018 at 10:39 AM

    When we try and submit our forms it comes up with an error message:

    "The remote server that hosts the web site or file you requested is currently not responding. The server may be overloaded or unavailable. Please click the back or reload button to attempt again. If this error persists, you may want to try at a later time."


    Please can someone advise if this can be fixed?

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    BDAVID
    Answered on January 23, 2018 at 11:53 AM

    Is this the form that you are referring to? https://www.jotformeu.com/form/70294379300354 

    1516726343testingform.gif

    I just tested it, and it worked fine. If you have embedded it in a web page, please share the URL of the page where it is embedded, so we can test further.

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    WolvertonCentre
    Answered on January 23, 2018 at 11:55 AM

    Yes it's fine completing the form. It's when you go in to edit the submission for the approval process and submit it, it comes up with the error message.

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    Nik_C
    Answered on January 23, 2018 at 02:13 PM

    I tested this issue with test submission I did in your form: https://eu.jotform.com/edit/3925434392973637178

    I successfully submitted the edit:

    1516734712screencast.gif

    Are you still able to replicate this issue?

    Is the edit link you're using different than this one https://eu.jotform.com/edit/3925434392973637178?

    We'll wait for your response.

    Thank you!