I have filled out a few test forms and they are not coming through. What is the problem?

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    chuckwx
    Asked on October 04, 2012 at 08:40 AM
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    moonzkie
    Answered on October 04, 2012 at 08:46 AM

    Hi,

    Can you please configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Just please let us know if you need any further assistance. Thank you so much!