Upload link in automated emails is broken

  • Profile Image
    pristinegemstonejewelry
    Asked on January 23, 2018 at 01:24 PM

    Hello,

    In the automated emails that the submitter and the manager receive there's a link to the Upload. This link is broken taking you to a 404 page;

    Link - https://www.jotform.ca/uploads/pristinegemstonejewelry/72786317403257/3925398740712410107/eclipse.jpg

    Email Screen - https://i.imgur.com/wWYKwLr.png

    404 Screen - https://i.imgur.com/ATKi51N.png

    If I login to the system I can find the image there, just not when I follow the links in emails.

    Thanks

  • Profile Image
    Mike
    Answered on January 23, 2018 at 02:16 PM

    Thank you for contacting us.

    This is happening due to the enabled 'Require log-in to view uploaded files.' option in account settings:

    https://www.jotform.com/myaccount/settings

    That option is not enabled by default. You may consider disabling it.

    If you need any further assistance, please let us know.