What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PAYMENT SUBMISSION THAT ARE NOT ACTUAL PAYMENTS

    Asked by montsho on February 09, 2011 at 05:26 PM

    I have a free account which means I get 10 payments through the paypal system.  Here's my problem:

    Clients register but do not pay through paypal (you can submit the form and not pay through paypal). Some people tell me they couldn't get the paypal to work right, others say they rather pay cash/check.  So I have forms (member application) that have been submitted through jotform but the actual payment was never paid through paypal.  Right now I keep getting emails from jotform telling me I've run out of my free payments BUT I REALLY HAVE NOT. The form goes into the Pending box. I complete the order manually (because they pay ME directly).

    What should I do?

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    JotForm Founder

    Answered by aytekin on February 10, 2011 at 02:20 AM

    When you complete the order manually, that's counted as a payment submissions.

    Anyways, I have reset your payment submission count. But I can do this only once.