- jlabonte76Asked on January 23, 2018 at 02:46 PM
We are having an issue for the last month or so with not receiving all of the submissions as an email with attached PDF. It seems to be random when the ones that dont come through occur. They had all still been getting to the website and stored on the excel and you could print them, just not coming to the designated emails at our company. Now since 1/20/18 saturday we have not received ANY submissions which is very strange.
Also since 12/12/17 we have been receiving the emails with a note that it is a (SUSPICIOUS MESSAGE) on it as well.
Jackie LaBonte 1-800-762-4800 Ext 4808
- JotForm SupportBDAVIDAnswered on January 23, 2018 at 03:53 PM
I believe that you are referring to this form: http://www.jotformpro.com/form/72144872257965
Please make sure to check your spam folder, if you find the notifications there, make sure to mark them as NOT SPAM.
Also, you may whitelist our domain names and sending IP addresses within your email service provider: https://support.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains