- brucerosardarivalAsked on January 23, 2018 at 02:59 PM
I am not getting the auto responder emails, I have tried multiple times. The TEST emails come through, but not the ones when I do my own test on our form.
- JotForm SupportWelvinAnswered on January 23, 2018 at 04:12 PM
The emails are sent based on our records. You can check your email history to view these logs:
The emails may have been filtered as spam so kindly check and make sure to mark all emails related to Jotform as not spam. Check for spams through your email client (if you are using one) and through your hosting panel.
Lastly, add email@example.com to your safe sender and contact list then whitelist our list of IP addresses found here: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.
Let us know if you need further assistance.
- brucerosardarivalAnswered on January 23, 2018 at 05:43 PMI have filled out forms to two addresses
firstname.lastname@example.org (my main address, and the notification emails do
come to this address) and email@example.com
I checked spam folders on both and don't see any auto responder emails
I really need help on this
- JotForm SupportWelvinAnswered on January 23, 2018 at 05:49 PM
My apologies. I re-checked your settings and found out that you have set the First Name as the recipient instead of the Email Address field. I've fixed it for you. It should work this time.