Drop down menu wont show options in form preview

  • capconnect
    Asked on January 23, 2018 at 4:49 PM

    Hi, despite the cell having options - these don't show or drop down when filling put form for th

    "Typical Investment size" question in form below

    Jotform Thread 1359614 Screenshot
  • Marvih
    Replied on January 23, 2018 at 5:56 PM

    I don't see any option on your "Typical Investment size" Dropdown field.

    Drop down menu wont show options in form preview Image 10

    I have cleared your Form Cache for now, can you please check again and add the dropdown options .

  • capconnect
    Replied on January 23, 2018 at 6:43 PM
    I have added several times but then it disappears. Will try again.
    ...
  • capconnect
    Replied on January 23, 2018 at 6:43 PM
    Hi, have just re-added the options and tried the form again . It still won’t show the drop down function. See attached pictures. Are you able to reinsert and try?
    Thanks
    Funda
    ...
  • John_Benson
    Replied on January 23, 2018 at 8:20 PM

    Hello Funda,

    I cloned your form to test it on my end. I can see that the drop-down field is blank. I added some options and it was successful. Please check the screen capture of my test:

    151675642935dd3 Screenshot 10

    I cleared your form cache on our server. Please try to edit the dropdown field again. If the issue still persists, please contact us again.


  • capconnect
    Replied on January 24, 2018 at 4:43 AM
    Hi John,
    This issue is still not resolved. I have deleted the field and re-created it by duplicating another field in the same form which does work.
    Have input options again. Screen shot below. Once I refresh screen, the options disappear again and aren’t saved.
    Can we please fix asap as my form has been delayed 24 hours now and must go out this morning.
    https://eu.jotform.com/build/73516953981367
    thanks
    Funda
    [cid:image003.jpg@01D394F2.B3B8DE30]
    ...
  • Kevin Support Team Lead
    Replied on January 24, 2018 at 9:30 AM

    I have been checking your form and it seems like you were able to add the options: 

    Drop down menu wont show options in form preview Image 10

    Drop down menu wont show options in form preview Image 21

    If the problem persists, please provide us the screenshots following this guide (images attached on email responses will not reach this threaed): https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 


  • capconnect
    Replied on January 24, 2018 at 9:43 AM
    What we had to do was take out <1M from the options and then it worked. It doesn’t like “<”sign it seems. Is there a way around this?
    ...
  • Kevin Support Team Lead
    Replied on January 24, 2018 at 10:55 AM

    I think this is because the wizard thinks it's HTML code, if you add the option like "<1M" all will be removed, but if you add it as "< 1M" with a space right after the sign then it will work, I think this validation has been implemented in order to avoid malicious code to be used on the builder. 

    I hope this helps. 

  • capconnect
    Replied on January 24, 2018 at 11:43 AM
    I think that was the culprit. Have noted for future reference. Have no idea what a HTML code is much less be able to write one !
    Thanks
    Funda
    ...