why I receive only partial submitted data ?

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    homeSTL
    Asked on January 24, 2018 at 12:24 AM

    why I receive only partial submitted data ?

    pdf has a phone numbers but it doesn't go to excel spreadsheet. Same with 30% of other questions on my jotform.

  • Profile Image
    ashwin_d
    Answered on January 24, 2018 at 07:26 AM

    I am not sure if I have understood your question correctly. Do you mean to say that you when you export your submission in excel, the phone number field is not being displayed?

    It seems you have added "Multi-line Question" in form but when I downloaded your submission in excel, I am not able to replicate the issue you are having. Submission excel does display the mobile phone column correctly. Please check the screenshot below:

    1516796503mobileNumber.png

    I would suggest you to please download your submission excel again and get back to us if the issue persists. 

    We will wait for your response.