When a form is submitted and that will create a ticket in Zendesk automatically?

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    GrainConnect
    Asked on January 24, 2018 at 05:38 AM

    Hi guys,


    Quick question, I am linking our Zendesk support email to JotForm as the email to be notified when a form is submitted and that will create a ticket in Zendesk utomatically. This is how it works with the Google form I am looking to swap with JotForm. However, no ticket is created in Zendesk, seems like the form just doesn't like the support@mycompanyname.zendesk.com email address. Could you advise how to fix this?


    Many thanks,

  • Profile Image
    Ardian_L
    Answered on January 24, 2018 at 10:05 AM

    We don't have a direct integration, but you can check this third-party integration through Zapier:

    https://zapier.com/zapbook/jotform/zendesk/. It is an Integration with Zendesk ticketing system. So it will create new tickets in Zendesk with each submission.

    I didn't test it honestly since it requires Zendesk premium account apparently. 

    Let us know if you have any further questions.

    Thank you! 

  • Profile Image
    GrainConnect
    Answered on January 24, 2018 at 10:20 AM

    Hi Ardian,


    Thank you for your advice. I am using Google forms at the moment where I have successfully linked the zendesk support email but Jotform doesn't allow it for some reason. I've setup integrations with Automate IO so using Zapier is not an option at the moment, we have premium accounts with Zendesk and Automate IO. 

    I'm looking to swap google forms for JotForm because I think it may solve an issue where the 'requester' in Zendesk is the person submitting the email, for some reason this is not the case at the moment... I've asked Zendesk for help too...

    Thanks,

    Gergana

  • Profile Image
    Ardian_L
    Answered on January 24, 2018 at 11:28 AM

    I have submitted a feature request to our developers. Unfortunately we can't provide an ETA when this will be implemented. You will be notified on this thread for any update. Thank you!