What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Data missing from field in email notification

    Asked by PhotoFinesse on February 09, 2011 at 11:22 PM

    Hi,

    I am receiving my email notifications OK except for the phone number details. They are the only field blank in the email message.

    When I login to my JotForm account the phone numbers are all there they are just not posted in the email notification!! 

  • Profile Image
    JotForm Founder

    Answered by aytekin on February 10, 2011 at 01:09 AM

    You should probably reset the email. To do that:
    1. Open your form on the Form Builder
    2. Click on "Setup and Share" tab,
    3. Click on "Email Alerts",
    4. Select "Notification",
    5. Click on "Delete Email" button,
    6. Click on "Email Alerts" again,
    7. Click on "Add New Email" and complete the wizard.

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    Answered by jarmerson on September 22, 2012 at 03:18 PM

    I wanted to share that this works great.  Thank  you,