How long does my upgrade take to be active on my account?

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    Asked on January 24, 2018 at 06:11 AM
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    Answered on January 24, 2018 at 06:36 AM

    Is anyone from Jotform there?

    I have upgraded and it says it has been successful on screen however I have not received confirmation by email of my upgrade so has it worked?

    My account is currently not allowing payments so I need to know how long this upgrade will take!



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    Answered on January 24, 2018 at 10:40 AM

    I did check your account and found that you have active bronze monthly subscription plan. Please note that in bronze plan you can only receive up to 10 payment submission. Since you have already received 11 payment submission, that is the reason why your account is scheduled to be downgraded on Jan 25, 2018. All your forms should work as expected. 

    I would suggest you to please upgrade your account to higher plan which will allow you to accept more payments. Do you mean to say that you have already upgraded to higher plan? Which plan you have upgraded or you would like to upgrade to and we will take a look. 

    We will wait for your response.