PDF download error

  • TravisPerkins
    Asked on January 24, 2018 at 9:10 AM

    Hi,

    When I try to download a Submission PDF using the PDF link, I am receiving an error message advising my submission cannot be found on your servers.

    Please advise,

    regards

    Tony

    Page URL: file:///U:/TEMP%20Google%20Download/3926107043177000441%20(4).pdf
  • Richie JotForm Support
    Replied on January 24, 2018 at 11:21 AM

    Sorry for the inconvenience, can we have the FormID and  submission ID so we can check it out?

    Thank you.

  • TravisPerkins
    Replied on January 25, 2018 at 7:13 AM

    Hi,

    Form URL - https://form.jotformeu.com/40932603127347

    Submission ID - 3926132484021054325

    I have tried again today and the issue seems to be resolved.

    Thank you.


  • Richie JotForm Support
    Replied on January 25, 2018 at 8:26 AM

    Good to know the issue have been resolved.

    Please let us know if we can be of further assistance.