PDF download error

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    TravisPerkins
    Asked on January 24, 2018 at 09:10 AM

    Hi,

    When I try to download a Submission PDF using the PDF link, I am receiving an error message advising my submission cannot be found on your servers.

    Please advise,

    regards

    Tony

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    Richie_P
    Answered on January 24, 2018 at 11:21 AM

    Sorry for the inconvenience, can we have the FormID and  submission ID so we can check it out?

    Thank you.

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    TravisPerkins
    Answered on January 25, 2018 at 07:13 AM

    Hi,

    Form URL - https://form.jotformeu.com/40932603127347

    Submission ID - 3926132484021054325

    I have tried again today and the issue seems to be resolved.

    Thank you.


  • Profile Image
    Richie_P
    Answered on January 25, 2018 at 08:26 AM

    Good to know the issue have been resolved.

    Please let us know if we can be of further assistance.