Login always fails

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    Sabine Martens 
    Asked on January 24, 2018 at 10:18 AM

    Hi

    I tried to create an account and a form and everything seemed ok but a pop-up always appears asking me to log in. Then I try and it says that my login and password do'nt match. Although I received a mail to reset.

    I cannot see a preview because I don't seem to be logged in...

    Can you help please?

  • Profile Image
    Kevin_G
    Answered on January 24, 2018 at 11:34 AM

    Do you have the link to the form you were working on? 

    You may get it from your browser history: https://www.wikihow.com/View-Browsing-History 

    I also found an account related to your email address and the username is sabinemartens, but there is not any form created yet. 

    Your email address is not in our bounce list so you should receive the emails, please try resetting your password using your address and check the spam/junk folders since the emails may have ended up there. 

    Also, if you get the form where you were working on, that will help us to find if you have another  account. 

    We will wait for your response. 

  • Profile Image
    Sabine Martens 
    Answered on January 24, 2018 at 01:43 PM
    Hi
    I could log in but this is the form
    https://eu.jotform.com/build/80234599795876
    2018-01-24 17:34 GMT+01:00 JotForm :
    ...
  • Profile Image
    Sabine Martens 
    Answered on January 24, 2018 at 01:43 PM
    Hi
    I managed to make three forms. But now I am logging in again to duplicate
    ...
  • Profile Image
    Mike
    Answered on January 24, 2018 at 02:22 PM

    You should be able to log in using either the sabinemartens account name or the sabine.martens@gmail.com account email address.

    If this is not working, please try to use another browser or change your account password again.

    Let us know if you need any further assistance.