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    Submitting Files on our Form

    Asked by guest_22694017105044 on October 04, 2012 at 03:13 PM

    Hello,

    We're having lots of problem with for send a file form. We have tested this serval times. Basically, when you try to upload a file, we may get the link in the confirmation email, or we may not. The files are suppose to be dumped into our DropBox.

    This is where the form is located: http://www.jrsprintsolutions.ca/send-a-file/

    We need this to work, as it's part of our business. Can you please help me. You Can contact me at 403-200-2385

    Page URL:
    http://www.jrsprintsolutions.ca/send-a-file/

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    JotForm Support

    Answered by Rodjit on October 04, 2012 at 03:31 PM

    Hi,

    We are sorry about that. Can you please try removing your Dropbox integration and re-integrating to see if that helps fix the problem with Dropbox?

    Also, the file upload field is not required so I assumed that sometimes users won't upload a file(s) so it shows nothing on the email notifications or in dropbox.

    Hope this helps and please let us know if the given solution doesn't work so we can investigate it further.

    Thanks