- JotForm SupportMike_GAnswered on January 24, 2018 at 12:26 PM
We will be glad to help you with your concern. And upon checking your account, I see that it is currently on a Bronze Monthly plan. You can cancel the subscription by following this guide — How-to-Downgrade-Subscription-back-to-Free-Account
By doing so, the plan will be canceled at the end of its current cycle and will not renew after.
If you have questions or concerns regarding this, please feel free to contact us again anytime.
- JotForm SupportMike_GAnswered on January 24, 2018 at 12:29 PM
I'm sorry if I almost forgot, with regards to your other concern, I have moved it to a new thread considering it is another topic.
Here's the link to that thread — https://www.jotform.com/answers/1360660
I will be replying to that thread soon.