Thank You page and Autoresponder email are not working

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    tdumas2005
    Asked on January 24, 2018 at 11:36 AM

    Hi on my summer camp application form i have it set to send a conformation email as well as go to a  thank you page once the application has been submitted. and its not doing either one.

    can you please tell me what i am doing wrong?

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    BJoanna
    Answered on January 24, 2018 at 12:43 PM

    I submitted your Summer Camp Registration Form and I was redirected to the Thank You page. Were you able to resolve this issue? In case that your form is embedded and the Thank You page is not working there, please provide us the webpage URL.

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    However, I did not receive an Autoresponder email. I inspected your Autoresponder email and I noticed that you are using your own email address as the Sender Email. Most likely, you did not set your SMTP correctly. Please double check if you used the correct credentials. 

    How to Setup SMTP for a Form

    How to Edit/Delete Sender Emails on SMTP Settings

    You can also use our email address noreply@jotform.com as the Sender Email.


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    tdumas2005
    Answered on January 30, 2018 at 02:34 PM

    Thank you... I am trying to do this right now but how do I find out the port Number under stmp  details. When embedding my email?

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    Sabbir
    Answered on January 30, 2018 at 03:27 PM

    Please note that you can use port number 25 or 2525 or 587 for SMTP.

    If you are using secure SMTP(SSL/TLS), use 465 or 587.