Square: Why are donations showing as uncategorized on the Square dashboard.

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    FOWL
    Asked on January 24, 2018 at 11:38 AM
    I just created a jot form to receive donations to our non-profit thru Square but when a donation was made, it  showed as 'Uncategorized' rather than a donation which I have set as a category. Is there a way for me to change that?
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    Kevin_G
    Answered on January 24, 2018 at 11:54 AM

    I would recommend you to set up a sub label on the payment settings: 

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    If the problem persists, please let us know. 

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    FOWL
    Answered on January 24, 2018 at 02:06 PM

    I set up the sub label as you suggested but the donations are still showing as 'uncategorized'  in Square rather than as 'Donations'

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    Kevin_G
    Answered on January 24, 2018 at 02:43 PM

    I will forward this to our second level, we will keep you updated via this thread. 

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    FOWL
    Answered on January 24, 2018 at 03:04 PM

    Thanks


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    FOWL
    Answered on January 30, 2018 at 03:43 PM

    I just wanted to know if there has been any discussion on your end about this problem.


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    Welvin
    Answered on January 30, 2018 at 04:32 PM

    The ticket is already assigned to our developer, but there's no update yet so far. If there's one, our developers will let you know here.