Error message when submitting form on desktop but not mobile?

  • pearsfoundation
    Asked on January 24, 2018 at 11:57 AM

    Dear Jotform, 


    We have a simple form created on your system. When testing the form works (before emailing to a large number of contacts) I receive the following error message on mine and my colleagues desktops however the form works on a mobile device. Please could you advise why this may be the case and how to fix it? 

    Error message: 

    This site can’t be reached

    The webpage at https://submit.jotformeu.com/submit/72053177947362/ might be temporarily down or it may have moved permanently to a new web address.

    ERR_TUNNEL_CONNECTION_FAILED

    Thanks so much 

    Rachel  

    Page URL: https://submit.jotformeu.com/submit/72053177947362/
  • Nik_C
    Replied on January 24, 2018 at 12:47 PM

    We're sorry for any inconvenience.

    I just tested your form on my laptop and it worked fine:

    1516815864screencast Screenshot 10

    I wasn't able to replicate any issue there. Are you able to?

    Please let us know so we can run some additional tests.

    Thank you!