- patrickbraneAsked on January 24, 2018 at 03:05 PM
Does our company need to do something special with our facebook page in order for a preview to appear? Nothing visual seems to populate under our URL?
- JotForm SupportNik_CAnswered on January 24, 2018 at 03:52 PM
I wasn't able to replicate this issue with my facebook pages, they all worked fine in the widget. However, it didn't work with your page or with some other pages (that are not mine).
So, is that Facebook page yours?
Did you try with any of your Facebook pages?
- patrickbraneAnswered on January 24, 2018 at 03:54 PM
This is our companies facebook page. I tried it other companies Nike, etc, just to see the visual and they loaded fine. Wasnt sure if there was a setting that needed adjusted or not?
- JotForm SupportWelvinAnswered on January 24, 2018 at 04:51 PM
You can use this page to test if your page will show up: https://developers.facebook.com/docs/plugins/page-plugin. If not, then you should set the page without restriction. I got the same issue before, and it is the Age and Country restrictions that are causing the problem. I opened it to everyone and that fixed it. If you cannot change these two, then I'm sorry, but there's no other way aside from putting your Facebook page link in the form instead of the widget.