- mhandiAsked on January 24, 2018 at 04:45 PM
Hello. I have a user who is unable to create forms even though we have a silver plan and she is listed under that plan. Each time she tries to create a form, she is prompted to sign up for a paid account.
User name is firstname.lastname@example.org.
any help would be great, as she has a presentation due tomorrow.
- JotForm SupportJed_CAnswered on January 24, 2018 at 06:27 PM
Please note that email@example.com was only added as a sub-user to your account. Sub-users doesn't inherit the plan of the parent user but instead is used only for sharing managing and sharing purposes.
Free accounts can only have upto 5 forms maximum which is over the limit for firstname.lastname@example.org that is why the user is asked to upgrade.
For reference regarding the sub-user account, please refer to our guide here https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User.
Let us know if you have any questions.