Sub-user account is unable to create forms.

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    mhandi
    Asked on January 24, 2018 at 04:45 PM

    Hello. I have a user who is unable to create forms even though we have a silver plan and she is listed under that plan. Each time she tries to create a form, she is prompted to sign up for a paid account.

    User name is hamilton.karin@gmail.com.

     

    any help would be great, as she has a presentation due tomorrow.

  • Profile Image
    Jed_C
    Answered on January 24, 2018 at 06:27 PM

    Please note that hamilton.karin@gmail.com was only added as a sub-user to your account. Sub-users doesn't inherit the plan of the parent user but instead is used only for sharing managing and sharing purposes.

    Free accounts can only have upto 5 forms maximum which is over the limit for hamilton.karin@gmail.com that is why the user is asked to upgrade.

    1516836386form_over_limit.png

    For reference regarding the sub-user account, please refer to our guide here https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User.

    Let us know if you have any questions.