Sub-user account is unable to create forms.

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    Asked on January 24, 2018 at 04:45 PM

    Hello. I have a user who is unable to create forms even though we have a silver plan and she is listed under that plan. Each time she tries to create a form, she is prompted to sign up for a paid account.

    User name is


    any help would be great, as she has a presentation due tomorrow.

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    Answered on January 24, 2018 at 06:27 PM

    Please note that was only added as a sub-user to your account. Sub-users doesn't inherit the plan of the parent user but instead is used only for sharing managing and sharing purposes.

    Free accounts can only have upto 5 forms maximum which is over the limit for that is why the user is asked to upgrade.


    For reference regarding the sub-user account, please refer to our guide here

    Let us know if you have any questions.