- generaloliverAsked on January 24, 2018 at 05:35 PM
I do not recall signing up for the plan, and Paypal has been charging me since sept. Please refund hte $ or supply me with some proof I signed up for anything more than the free plan.
- JotForm SupportJohn_BensonAnswered on January 24, 2018 at 07:33 PM
Hi, I checked your account and you're subscribed to the Bronze monthly plan. Please take note that JotForm is a subscription service and will continue until you cancel. It auto-renews at the end of each term and you will be charged for the subsequent term.
I can see that you're using PayPal as your payment method. If you want to cancel your subscription via PayPal, please use this guide: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription
After that, let us know so we can refund your last payment.
We'll wait for your reply. Thank you.
- generaloliverAnswered on January 25, 2018 at 03:43 PMHi John,
Thnx for your reply. I know I’ve used it in the past as a free service, so perhaps I did pay for it. However, I cannot tell if it was linked to my cc or my clients cc. Would you mind telling me the last 4 numbers of the cc on file?
palmer saylor III
- JotForm Support ManagerJeanetteAnswered on January 25, 2018 at 04:52 PM
The subscription is being paid via paypal, so we do not have such information. Here is all we got.
Amount: $19.00 USD
Subscription Name: JotForm bronze monthly
Subscription Number: S-9VN6054245818252S
Custom Number: generaloliver-monthly
Subscriber Name: Trucage, LLC DBA PS3 Design
- generaloliverAnswered on January 25, 2018 at 06:43 PMOk, thnx. Yes Please refund the last month if you are able, and confirm that my subscription has been downgraded.
Thnx for such prompt responses :)
palmer saylor III
- JotForm SupportJohn_BensonAnswered on January 25, 2018 at 08:16 PM
As for the refund of your last payment, I have now forwarded it to our billing department. I also downgraded your account back to free.
Please cancel your subscription via PayPal. Here's a guide: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription
I hope this helps. Contact us again if you need assistance.