Google Spreadsheet: Unable to download the attachments in my Google Spreadsheet integration.

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    rebizerp
    Asked on January 24, 2018 at 05:39 PM

    Hello there,

     
    Hope this email finds you well. I am not able to download the uploads made on jotform from the link provided on Google Sheets. We use those links for some operation here. Can you please fix this for us ASAP as it has blocked our operation. Here is the form link that we are using: https://form.jotform.com/73026531316145

    This is the second major problem that we face this month. The first one was when you guys removed the no label columns without notice which made us change all of our sheet structures and now links for download don't work.
     
    JotForm is becoming an unsustainable product!
     
  • Profile Image
    Jed_C
    Answered on January 24, 2018 at 07:48 PM

    We apologize for this inconvenience.

    I checked your form integration with Google Spreadsheet and was able to reproduce the issue. I have now reported this to our L2 team for further investigation.

    So sorry for this trouble and we thank you for your patience in the meantime.

  • Profile Image
    Denis
    Answered on January 25, 2018 at 05:35 AM

    Hello,

    Sorry for the trouble caused to you. As I can see you have enabled privacy option, Require log-in to view uploaded files.

     1516875519Screen%20Shot%202018-01-25%20a

    Please login from https://www.jotform.us/login and check your files again. If the issue still persists please let us know. If you need any further assistance please feel free to contact us anytime.

    Regards.

  • Profile Image
    rebizerp
    Answered on January 25, 2018 at 09:39 AM

    Thank you Denis. It works now. I don't remember touching that feature, but as long as it works now, I am fine with it. 

    Thanks again!

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    TREVON
    Answered on January 25, 2018 at 10:57 AM

    It good to here that the issue has been resolved now. Kindly feel free to let us know incase you need further assistance