Captcha is not loading the image challenge on an embedded form

  • Profile Image
    Asked on January 24, 2018 at 06:39 PM


    The captcha seems to be hanging. I ruled out the possibility of it being a CSS conflict by creating the following page:

    As you can see, I've also created a pop-out link at the top called "File Uploadage" which doesn't work either.

  • Profile Image
    Answered on January 24, 2018 at 09:15 PM

    I am indeed seeing the difference between the POPUP version of the form VS the embedded form. I also managed to reproduce this on a cloned copy of your form using the same codes you used on this page.

    It's worth mentioning that I fixed it by using the IFRAME EMBED codes instead of the default SCRIPT EMBED codes.

    Related guide: Getting-the-form-iFrame-code

    Here's my test page so you can check. Try applying the same from your end to see if that will help.

    I escalated this to our Developers so we can fix the issue with the default script embed codes. And although I won't be able to give you any timeframe, rest assured, we'll keep you apprised on this same thread when there's an update. Thanks for reporting this to us.

  • Profile Image
    Answered on January 25, 2018 at 05:18 AM

    Thank you for informing us, we've fixed this issue. If it persists please let us know.