I don't receive submissions by email

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    dageenko
    Asked on October 05, 2012 at 02:21 AM

    I don't receive submissions by email on my exchange hosting. Could you help please!!!

    Email:   @sochiadm.ru

    P.S. Spam folder is empty...

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    idarktech
    Answered on October 05, 2012 at 03:52 AM

    Hi,

    Please white list the following JotMail IP's to your email provider side.

    188.138.116.138

    107.20.173.204

    174.34.57.218

    174.34.57.216

    174.34.57.214

    174.34.57.219

    208.117.50.251

    85.25.117.56

    If the above solution doesn't help, try changing your form notification's sender email to noreply@jotform.com. To do that, follow these steps:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notification, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail to noreply@jotform.com and Reply-to Email to any Email you want or your  E-mail field, just like this:

    Be sure to update us if none of these helps. Thanks!