What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I don't receive submissions by email

    Asked by dageenko on October 05, 2012 at 02:21 AM

    I don't receive submissions by email on my exchange hosting. Could you help please!!!

    Email:   @sochiadm.ru

    P.S. Spam folder is empty...

    Page URL:
    http://sochiadm2014.org/index.php/opershtab/info/7-alert

  • Profile Image
    JotForm Support

    Answered by idarktech on October 05, 2012 at 03:52 AM

    Hi,

    Please white list the following JotMail IP's to your email provider side.

    188.138.116.138

    107.20.173.204

    174.34.57.218

    174.34.57.216

    174.34.57.214

    174.34.57.219

    208.117.50.251

    85.25.117.56

    If the above solution doesn't help, try changing your form notification's sender email to noreply@jotform.com. To do that, follow these steps:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notification, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail to noreply@jotform.com and Reply-to Email to any Email you want or your  E-mail field, just like this:

    Be sure to update us if none of these helps. Thanks!