I don't receive submissions by email

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    Asked on October 05, 2012 at 02:21 AM

    I don't receive submissions by email on my exchange hosting. Could you help please!!!

    Email:   @sochiadm.ru

    P.S. Spam folder is empty...

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    Answered on October 05, 2012 at 03:52 AM


    Please white list the following JotMail IP's to your email provider side.

    If the above solution doesn't help, try changing your form notification's sender email to noreply@jotform.com. To do that, follow these steps:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notification, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail to noreply@jotform.com and Reply-to Email to any Email you want or your  E-mail field, just like this:

    Be sure to update us if none of these helps. Thanks!