Having trouble in login my account

  • Tore Edland
    Asked on January 25, 2018 at 5:14 AM

    `having trouble logging in/ sometimes it works sometimes it dont

    can you heltp?

  • Richie JotForm Support
    Replied on January 25, 2018 at 8:20 AM

    I have checked your username =Tore Edlan and email address = tore.edland@gmail.com , it seems that the email and username is not yet registered in our system.

     Kindly sign up to register your account, you might have been using a guest account to create your form.

    Having trouble in login my account Image 1 Screenshot 20

    Or can you please provide us the username you have used to login into your account.



  • Tore Edland
    Replied on January 25, 2018 at 9:43 AM
    Webjolanta is the nick name i used. I want my form designs to be saved and
    safe
    Den tor. 25. jan. 2018, 14:20 skrev JotForm :
    ...
  • Richie JotForm Support
    Replied on January 25, 2018 at 11:05 AM

    I have checked your account Webjolantaand it is a guest user but it is suspended. I also noticed that the email address you have used has a jotform extension.

    May we suggest signing up for an account and not just use a guest account. JotForm is free, so better signup and create an account.

    Having trouble in login my account Image 1 Screenshot 20

    You can transfer your forms afterwards,just follow this guide.-How-to-transfer-or-share-forms-and-data-with-another-account



    Please let us know if we can be of further assistance.